Systematic Review: Consumer Transaction Online

Abstract

Consumer protection is needed in trade activities to prevent unfair acts by business people. Not a few studies that discuss consumer protection of online transactions, but there are not many efforts to make one of the findings of research that examines the causes of violations and how to resolve them by collecting, reviewing, and synthesizing research related to the protection of consumer rights of online transactions. Most of this research focuses on legal regulation approaches and customer satisfaction, while other areas receive little attention. Therefore, this study highlights the direction for further research. The results of this new study found many factors that cause violations and the application of other disciplines in problem-solving approaches