AGA, O. N. L.; AGUSTINA, Y. The Impact of Service Quality to Customer Satisfaction at Ruby Printing – Bekasi. SMART : Management Journal, [S. l.], v. 1, n. 1, p. 37–46, 2020. DOI: 10.53990/smart.v1i1.27. Disponível em: https://ojs.ibm.ac.id/index.php/smart/article/view/27. Acesso em: 18 aug. 2025.