ANDRIYANI, R.; OKTAVIANY, V. The Impact of Service Quality and Product Quality to the Customer Satisfaction at PT Pos Inddonesia (Persero) Bekasi . SMART : Management Journal, [S. l.], v. 5, n. 2, p. 66–72, 2025. DOI: 10.53990/smart.v5i2.431. Disponível em: https://ojs.ibm.ac.id/index.php/smart/article/view/431. Acesso em: 12 jun. 2025.