ASRUNPUTRI, A. P.; JAYA, I. .; FAUZIANA, E. The Impact of Service Quality to Customer Satisfaction at Kentucky Fried Chicken Bekasi Trade Center. SMART : Management Journal, [S. l.], v. 3, n. 1, p. 43–52, 2022. DOI: 10.53990/smart.v3i2.60. Disponível em: https://ojs.ibm.ac.id/index.php/smart/article/view/60. Acesso em: 14 jun. 2025.