NABILA; JAENUDIN. The Impact of Service Quality to Customer Satisfaction at Informa Store – Branch Ahmad Yani Bekasi . SMART : Management Journal, [S. l.], v. 3, n. 1, p. 19–32, 2022. DOI: 10.53990/smart.v3i2.61. Disponível em: https://ojs.ibm.ac.id/index.php/smart/article/view/61. Acesso em: 14 jun. 2025.