Aga, Octa Nilam Lukkita, and Yeni Agustina. “The Impact of Service Quality to Customer Satisfaction at Ruby Printing – Bekasi”. SMART : Management Journal 1, no. 1 (October 31, 2020): 37–46. Accessed June 14, 2025. https://ojs.ibm.ac.id/index.php/smart/article/view/27.