Andriyani, Risma, and Venny Oktaviany. “The Impact of Service Quality and Product Quality to the Customer Satisfaction at PT Pos Inddonesia (Persero) Bekasi”. SMART : Management Journal 5, no. 2 (March 31, 2025): 66–72. Accessed June 12, 2025. https://ojs.ibm.ac.id/index.php/smart/article/view/431.