Asrunputri, Aisyah Pia, Indra Jaya, and Eva Fauziana. “The Impact of Service Quality to Customer Satisfaction at Kentucky Fried Chicken Bekasi Trade Center”. SMART : Management Journal 3, no. 1 (October 31, 2022): 43–52. Accessed June 14, 2025. https://ojs.ibm.ac.id/index.php/smart/article/view/60.